Terms & Conditions


Welcome to the marketplace website for Dr. Schrammek Kosmetik in the U.S. If you continue to browse and use this website, you are agreeing to comply with the following terms and conditions of use together with our privacy policy. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.




Dr. Schrammek Kosmetik USA will accept and carry out all orders solely on the basis of these Standard Terms and Conditions. Dr. Schrammek Kosmetik USA’s acceptance of Buyer’s order shall not be construed as an acceptance of any provisions on Buyer’s order form, which are inconsistent with or additional to these terms and conditions, unless specifically accepted in writing by the General Manager of Dr. Schrammek Kosmetik USA.



2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions. 



3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. 

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.  



4.1 If you wish to cancel your order: (a) you can notify us by email before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. 

4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. 

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: - in the event that the product has been used. The provisions of this clause 4.4 do not affect your statutory rights.  



5.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. 

5.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.  



6.1 Your use of any information or materials on this website is entirely at your own risk, for which we should not be liable. It shall be your own responsibility to ensure that any products, service or information available through this website meet your specific requirements.

6.2 All images and logos are copyright to Dr. Schrammek Kosmetik USA and may not be used for personal or business use.

6.3 Unauthorized use of this website may give rise to claim for damages and/or be a criminal offence.

6.4 Missing or damaged products or any discrepancies with your invoice must be reported to our office within 24 hours of your receipt of goods.